Shipping policy

Last Updated: July 2026

Thank you for shopping with AL Rayn. We are committed to delivering your order safely and as quickly as possible across the United Arab Emirates.

Shipping Coverage

We currently ship to all major cities and regions across the United Arab Emirates (UAE).

Order Processing

  • Orders are typically processed within 1–2 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been processed, you will receive a confirmation notification.

Delivery Time

Estimated delivery times:

  • Dubai, Abu Dhabi & Sharjah: 2–4 Business Days
  • Other Emirates: 3–6 Business Days

Please note that delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, AL Rayn may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you may receive tracking information (where available) to monitor the delivery status of your package.

Delivery Attempts

Our delivery partners may attempt delivery more than once. If delivery cannot be completed due to an incorrect address or the customer being unavailable, additional delivery charges may apply.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order.

AL Rayn is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Delayed Deliveries

While we strive to deliver every order on time, occasional delays may occur due to circumstances beyond our control.

We appreciate your patience and will do our best to keep you informed if significant delays arise.

Lost or Damaged Packages

If your order arrives damaged or you believe your package has been lost during transit, please contact us within 48 hours of the expected delivery date.

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping or your order status, please contact our customer support through the contact information available on our website.

Thank you for choosing AL Rayn. We appreciate your trust and look forward to serving you.