Refund policy

Last Updated: July 2026

At AL Rayn, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or your order number is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Personal care products
  • Beauty and grooming items
  • Health-related products
  • Opened or used items
  • Gift cards
  • Clearance or final sale items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve your request quickly, please provide:

  • Your order number
  • Photos of the product
  • Photos of the package (if applicable)

We will review your request and arrange a replacement or refund if approved.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after receiving the order if it meets the return requirements.

Return Shipping

If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.

For all other approved returns, the customer is responsible for return shipping charges unless otherwise stated.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you need an exchange, please contact our customer support team.

Contact Us

If you have any questions regarding our Refund Policy or need assistance with a return, please contact our customer support through the contact information available on our website.

Thank you for shopping with AL Rayn.